• This online shop allows you to purchase passes for the Niseko Village Ski Area.
  Please note that the Niseko Annupuri International Ski Area, Niseko Grand HIRAFU Resort, Niseko HANAZONO Resort and Niseko United Shuttle are not covered by these passes.
• All purchases of online lift passes are non-refundable and non-replaceable.
  Please check the details and purchase method carefully before purchasing. Once payment has been made, changes, cancellations or refunds will not be made for any reason, including illness, injury, transportation delays or cancellations, purchase errors, weather conditions, etc.
  Please be aware of this in advance.
• The lift pass card is yours to keep and can be recharged. There is no return or refund of cards.
• You can recharge a key card purchased at the online shops listed in Rechargeable Cards section below.
  Please note that the customer and the purchase data are not shared across the online shops. If you are new to the Niseko Village Online Shop, please sign up as a new user.
  
• Only one type of lift pass can be purchased on the card.
  If you purchase more than one type of lift pass at the same time, the card will not function correctly (including Niseko All Mountain Passes + Niseko Village Passes).
  Please commence using the first lift pass purchased before purchasing another.
• Lift passes are non-transferable, and resale of cards is prohibited.
• If the dedicated key card is damaged or lost, the lift ticket must be re-purchased.
  However, if the card is lost while skiing, it can be reissued for a fee of JPY 2,500.
• Lift passes for children under 3 years of age are free. Please note that these passes are not available online, and an IC card (key card) deposit is required. Please apply for lift passes at a lift ticket counter on the day.
  (Children under 3 years of age must be accompanied by a parent or guardian when purchasing a lift ticket or boarding a lift.)
• Lift and gondola operations are subject to weather conditions and may be canceled without notice.
• Should you have any questions or problems regarding the online lift pass purchase process, please contact the online shop support team:
  
  * Phone: +81 136 55 6068 (Open 9:00 – 17:00 Japan Local Time, Mon - Fri)
  * Email: nisekovillage@roomboss.co.jp
• For general questions about the resort and lift operations, please contact Niseko Village Ski Area:
  
  Niseko Village Resort
  * Phone: +81 (0)136 44 2211 * Email: liftticket@niseko-village.com
  

• Cards purchased from the Niseko Village Online Shop
• Cards purchased from the Niseko Annupuri x Niseko Village Online Shop
• Cards purchased from the Niseko Annupuri Online Shop
• Cards purchased from the Hirafu-Hanazono Online Shop
• Cards purchased from the Niseko United Online Shop

• Legacy Niseko Internet Lift Ticket cards

※ Please be sure to check before purchasing.

Niseko Village KK. and RoomBoss Co.,Ltd (hereinafter referred to collectively as "We") recognize the importance of protecting your personal information in order to maintain your trust.

We have established the following policy, based on the Act on the Protection of Personal Information (hereinafter "Personal Information Protection Act") and other relevant laws and ordinances, and its officers and employees are committed to working together to protect your private information.

• Niseko Village K.K Privacy Policy
• RoomBoss Co.,Ltd. Privacy Policy

• Sales Business Operator
  Niseko Village Ski Resort
  
• General Manager
  Eiichi Tanaka
  
• Location
  〒048-1521, Higashiyama-onsen 1, Niseko-cho, Abuta-gun, Hokkaido Japan
  
• Contact Information
  Niseko Village Ski Resort, Niseko Village K.K
  * Phone: +81 136 44 2211
  * Email: liftticket@niseko-village.com
  (The customer is responsible for charges when contacting by telephone.)
  
• Administrator
  RoomBoss Co. Ltd
  * Location: 9-19, Niseko Hirafu 5-jo 3-chome, Kutchan-cho, Hokkaido, Japan
  * Managing Director: Julian Kerr
  * Phone: +81 136 21 6565
  * Email: nisekovillage@roomboss.co.jp
  
  
• Sales Price
  Shown on the product details page (includes tax).
  
• Method of Payment
  We accept credit card.
  
• Number of days in advance that reservations must be made
  From the date of purchase until the end of the season.
  (Depending on some products, the time of use may be limited. For details, please refer to the product detail page.)
  
• Cancellations, Changes, Refunds, and Exchanges
  As a rule, we cannot accept returned goods once the purchase has been confirmed.
  When purchasing a product, please purchase after checking the contents of the selected product thoroughly.